Terms and Conditions
Welcome to Brambles and Stitch! These Terms and Conditions outline the rules and regulations for using our website and purchasing our handmade crochet products. By accessing this website and placing an order, you agree to these terms. Please read them carefully before proceeding.
1. General Information
- Brambles and Stitch specializes in handmade crochet products, including earrings, plushies, and custom orders. Each item is made with care and may vary slightly in size, color, or design due to the nature of handmade crafting.
- By placing an order, you agree that the information provided is accurate and complete.
2. Ordering and Payment
- All prices are listed in USD and are subject to change without notice.
- Payments are processed securely via the payment methods offered on our website.
- Custom orders must be paid in full before production begins.
- Once an order is placed, cancellations may not be guaranteed, especially for custom or made-to-order items.
3. Shipping and Delivery
- We ship to locations specified at checkout. Shipping costs will be calculated at the time of purchase and vary by location.
- Processing times are outlined on each product listing. Custom orders may require additional time to complete.
- Once shipped, we are not responsible for delays, damages, or lost packages caused by the shipping carrier. Please contact the carrier directly for assistance.
4. Returns, Refunds, and Exchanges
- Due to the handmade nature of our products, all sales are final.
- We do not accept returns or exchanges unless an item arrives damaged or defective. In such cases, please contact us within 7 days of delivery with photos of the issue, and we will work with you to resolve it.
- Custom orders are non-refundable unless they arrive damaged or incorrect due to our error.
5. Custom Orders
- For custom designs, you must provide detailed instructions and approve the design before production begins.
- Once the design is approved, changes may not be possible.
- Custom orders are made to your specifications and are therefore non-refundable, except in cases of damage or defects.
6. Intellectual Property
- All content, images, and designs on this website are the property of Brambles and Stitch and may not be used, copied, or distributed without written permission.
7. Limitation of Liability
- Brambles and Stitch is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- All products are intended for decorative use or gentle handling. They are not suitable for young children or pets unless specified as baby-safe.
8. Changes to Terms and Conditions
- We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after changes indicates acceptance of the updated terms.
9. Contact Us
For any questions or concerns, please contact us at:
Email: bramblesandstitch@gmail.com
